Privacy Policy

This Privacy Policy governs the manner in which Entech Commercial Ltd collects, uses, maintains and discloses your personal information. Entech Commercial Ltd will be the “data controller” of the information you provide to us. The policy covers users (“Users”) of the http://www.entech.org.uk website (“Site”) and all products and services offered by Entech Commercial Ltd.

 

Overview

Maintaining the security of your data is a priority at Entech Commercial Ltd and we are committed to respecting your privacy rights.  We pledge to handle your data fairly and legally at all times. Entech Commercial is also dedicated to being transparent about what data we collect about you and how we use it.

This policy provides you with information about:

  • the personal data we collect;

  • how we use your data;

  • how we ensure your privacy is maintained; and

  • your legal rights relating to your personal data.

 

What Personal Data includes

Personal data means any information relating to an identified or identifiable natural person (data subject); any identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the type of computer and technical information about User’s means of connection to our Site. This may include the operating system, utilised service providers and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. The User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies, or to alert the User when cookies are being sent. If the User refuses cookies then some aspects of the Site may not function correctly.

 

Sharing your personal information

We will never sell, trade or rent Users’ personal identification to third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined below. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share that information with third parties for those limited purposes but only if you have given your consent for us to do so.

 

What personal data we collect

Entech Commercial Ltd may collect the following information:

  • Contact information including but not limited to – site, billing, registered address(es), email address(es), telephone number(s), date(s) of birth (– sole traders and partnerships only)

  • Social media handles

  • Direct Debit mandate including bank account and sort code details

  • Incumbent and historical supplier details

 

How we use your data

Entech Commercial Ltd may collect, use and share personal information for the following purposes:

  • To request and receive current and historical information including consumption history, supply numbers, pricing information, billing, payment, debt information and contract dates from third party suppliers

  • To give notice of termination in regard to existing supply contracts

  • To request prices, negotiate and agree contracts for gas, electricity, LPG, water and fuel oil – contracts may then be signed off by a representative of Entech Commercial Ltd

  • To authorise adjustments relating to billing, refunds, payment method, receipt of future bills and subsequent payments

  • To send periodic emails specifically related to our products and services that may be of interest to you and your business

  • For the purpose of credit checks to be carried out by our third party suppliers

 

How we ensure your privacy is maintained

The information we collect about you will be transferred to and stored on our servers located within the EU. We adopt robust technologies and policies to ensure the personal information about you is suitably protected.

We protect your personal information using security measures to reduce the risk of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls, data encryption and physical access controls.

 

Your rights relating to your personal data

You have the right to request that your personal information is removed from our systems. In reality, this means we are only able to delete your information from our marketing database. To uphold our legal obligations we must maintain your information in our client notes and accounting records until the relevant 7 year deadline expires.

You may request a copy of all the records we hold about you. We will process this request as quickly as possible within the 30 day deadline.

You have the right to have your information corrected if it is inaccurate.

 

How long do we keep your data?

We retain your personal information for as long as necessary to provide the services you have requested. We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.

 

Changes to this privacy policy

Entech Commercial Ltd has the discretion to update this privacy policy at any time. A copy of our current policy will be found on our website. We encourage Users to check this page for any changes in order to stay informed about how we use and protect your data. You acknowledge and agree that it is your responsibility to review this privacy policy regularly in the event there have been amendments applied.

 

Your acceptance of these terms

By using our website you signify your acceptance of this policy’s terms of service. Your continued use of the Site following posting of changes to this policy will be deemed as your acceptance of those changes.

 

Contacting us

If you have any questions about this privacy policy, the practices of this site or your dealings with this site please contact us at:

Registered office: 5 Greengate, Cardale Park, Harrogate. HG3 1GY.

Telephone: 01423 507187 Email: info@entech.org.uk

 

Complaints

Entech Commercial Ltd’s aim is to ensure that our clients are fully satisfied with the service we provide. If you are still unhappy with our response to a complaint or believe our processing of your information does not comply with Data Protection regulations then you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

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